Junior Administrator (Utilities & Council Tax)

About Us

Our group of companies specialises in housing solutions, supporting organisations with complex accommodation needs across the Corporate, Healthcare, Construction, and Insurance sectors. With over 20 years of industry experience, we provide tailored accommodation strategies combining short‑ and long‑term housing, property management, and bespoke client support.

Role Overview

We are currently seeking a Junior Administrator to join our team in Poole. This is a hands‑on, operational administrative role, ideal for someone who is confident on the phone, highly organised, and enjoys following tasks through to resolution. The role is heavily focused on liaising with utility providers and local councils, ensuring that accounts are set up correctly and that ongoing queries relating to utilities and council tax are resolved efficiently. It is an administrative and coordination‑based position with a strong emphasis on telephone communication, accurate record‑keeping, and consistent follow‑up.

Key Responsibilities

Calling utility providers (gas, electricity, and water) to set up, transfer, and update accounts

Contacting local councils to arrange council tax accounts and resolve queries

Regularly chasing suppliers and councils to progress outstanding issues

Investigating and resolving issues such as incorrect bills, missing accounts, or historical property queries

Liaising with telephone and internet providers to ensure services are correctly connected

Maintaining accurate records of calls, progress updates, and outcomes

Carrying out a high volume of administrative follow‑up to ensure all issues are fully closed

Updating internal systems and Excel spreadsheets with correct account and property information

Monitoring shared trackers to ensure actions and deadlines are met

About You

This role would suit someone who is organised, persistent, and comfortable dealing with external organisations by phone.

You will ideally have:

Around 1 years’ experience in an administrative, office, or customer service role

Confidence making and receiving a high volume of phone calls

Strong organisational skills and excellent attention to detail

A proactive approach, with the ability to chase and follow up until issues are resolved

Good written and verbal communication skills

The ability to manage multiple ongoing tasks at once

Technical Skills

Microsoft Outlook: confident using email for professional communication, managing inboxes, tracking correspondence, and scheduling follow‑ups

Microsoft Excel: experience with data entry, updating spreadsheets, tracking accounts, and using basic formulas, sorting, and filtering

General proficiency in Microsoft Office, including maintaining accurate electronic records

Benefits

Additional leave

Casual dress

Company events

Company pension

Cycle to work scheme

Employee discount

Flexitime

Health & wellbeing programme

Referral programme

Why Join Us?

You will be joining a collaborative and ambitious team within a fast‑growing business. This role offers variety, responsibility, and the opportunity to make a meaningful contribution to the effective management of our property portfolio, while developing valuable administrative and coordination skills.