Data Administrator

We are now recruiting a Data Administrator to help manage, optimise, and support our central Property Management System (PMS) — Axis (Res:Harmonics) — as well as the wider digital tools that enable our teams to operate at scale.

As our Data Administrator, you will own the day-to-day management, configuration, and performance of TCHP’s internal systems, with a core focus on the Property Management System. You’ll work closely with Operations, Finance, Sales, and senior leadership to ensure our technology stack runs smoothly and evolves in line with business needs.

This role is ideal for someone who enjoys problem-solving, improving workflows, and helping teams get the most from their tools. You will be a key player in a growing business, supporting both current operations and future digital transformation initiatives.

Key Responsibilities

• Property Management System (Axis / Res:Harmonics)
• Administer and configure the PMS, ensuring data accuracy, reliability, and ease of use.
• Monitor system performance and troubleshoot issues proactively.
• Manage integrations with third-party tools (e.g., finance, guest comms, channel management).
• Support onboarding of new properties, units, users, and workflows.
• Collaborate with the Chief Digital Officer on system enhancements and optimisation.
• Wider Systems & Digital Tools
• Provide first-line and second-line support across TCHP’s digital ecosystem (Slack, Teams, HR/IT tools, auditing systems, calendar integrations, automation tools etc.).
• Maintain user accounts, permissions, and compliance across systems.
• Assist in implementing new applications and upgrades.
• Support process documentation and standard operating procedures.

Operational Support

• Work with Operations, Guest Services, Finance, and Sales to improve system usage.
• Build reports, dashboards, and data extracts when required.
• Identify opportunities for automation, improved workflows, and time-savings across the business.

About You

You’ll be a great fit if you are:

• Technically confident with SaaS systems and enjoy working in digital environments.
• Organised, detail-oriented, and comfortable handling data.
• A problem solver who can diagnose issues, propose solutions, and follow through.
• A clear communicator able to support non-technical colleagues.
• Someone excited by fast-growing businesses, modern tools, and continuous improvement.

Required

• Excellent excel skills.
• Microsoft Excel Advance/Intermediate: 1 year (required)
• System onboarding: 1 year (required)
• Data analysis, problem solving: 1 year (required)

Preferred Experience (not essential):

• Experience with a property management system (any PMS considered).
• Experience in serviced accommodation, hospitality, or property operations.
• Admin experience with integrations, APIs, or workflow tools.
• Understanding of finance workflows, invoicing, or revenue management systems.

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Health & wellbeing programme
• Referral programme

Why Join Us?

You’ll be part of a collaborative, ambitious team within a business experiencing rapid growth. This role offers variety, responsibility, and the opportunity to make a meaningful impact on the quality and performance of our property portfolio.

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